A start-up scene is beginning to emerge in the Polish capital of Warsaw that is not only attracting involvement from big names such as Google and Samsung, but is also persuading many of the country's young expatriates to relocate to the city.

Yoni Epstein, the president of the Business Process Industry Association of Jamaica and Itel BPO Solutions’ chief executive, has a vision. He tells Natasha Turak about his plan to turn the Caribbean island into a world-leading BPO destination over the next 10 years.

The importance of training is recognised at all levels throughout Jamaica, to the point where many of its government-sponsored programmes are developed to cater to the specific needs of the industries investing in the country. Natasha Turak reports on the impact this has had with regards to FDI. 

To realise its ambition of becoming a globally known hub for BPO operators, Jamaica needed to attract big-name players. The Barnett Tech Park – in bringing in Vistaprint, and then Advanced Call Centre Technologies and Xerox – did just this, giving the country international credibility. Natasha Turak looks at how these essential first steps were taken.

Jamaica is eager to claim its share of the international outsourcing market and with a young, educated population, strong links to the US and the UK, a government committed to business-friendly policies, and an aptitude for customer service, the sector is expanding fast. 

A 1999 'reach initiative' transformed Jordan's ICT sector, which now accounts for more than 10% of the country's GDP. Following the launch of a sequel initiative, the country is hoping it can further build on this success.

Driven by a desire to make a difference and masters of social media, Millennials are changing the world, one hashtag at a time. But companies ignore this demographic at their peril.

It’s the future of manufacturing, according to many experts, but what effect will Industry 4.0 have on the flow of investment capital, and which countries will benefit most?